Agent Workspace
ReadyWaiting0
Your agendaNothing coming up — you're all caught up ✅
Dialer
Agent softphone
Off shift
The softphone is active in another tab.
Incoming calls ring in the main tab where you opened the softphone. Switch to that tab, or take over from here (this will close the softphone in the other tab).
Customer
No active customer
When you answer a call or pick a customer, the full card appears here automatically.
Pick a customer from the queue or answer a call to start working
Everything you need — tasks, call, messages, history — appears here.
Your queue
My work queue
Move through your customers — one after another
Team online0